Refund policy

Return & Refund Policy

At Chipang Denim, we want you to love your denim. If you are not completely satisfied with your purchase, we are here to help.

Return Window

You may request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return:

Items must be unworn, unwashed, and in original condition.
Items must include all original tags and packaging.
Returns showing signs of wear, washing, alterations, or damage caused by the customer may not be accepted.

Size Exchanges

We understand that finding the perfect denim fit can be challenging. If you need a different size, please contact us within 30 days of delivery.

Customers are responsible for return shipping costs for size exchanges unless the item received is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 7 days of delivery.

We will review the issue and arrange an appropriate replacement, refund, or other resolution.

Refund Processing

Once your return is received and inspected, approved refunds will be processed to your original payment method within 5–10 business days.

Original shipping fees are non-refundable unless the return is caused by our error.

Final Sale Items

Items explicitly marked as "Final Sale" at the time of purchase are not eligible for returns or exchanges due to change of mind or sizing preferences. This does not affect remedies available for damaged, defective, or incorrect items.

Return Address

All approved returns must be shipped to our return facility in Foshan, Guangdong, China.

Please contact us at hello@chipangdenim.com before sending any items back. We will provide the complete return address and instructions.

For returns due to size issues, change of mind, or other non-defective reasons, customers are responsible for return shipping costs, including international shipping to China.

If an item arrives damaged, defective, or incorrect, Chipang Denim will cover reasonable return shipping costs or arrange an appropriate replacement or resolution.

Please do not send returns without contacting us first.